Client Overview

A solo entrepreneur managing a WooCommerce store with approximately 20 orders per day. The client was responsible for all operations, including customer communication, packaging, fulfillment, and support.

The Problem

Order confirmation messages were being manually sent via WhatsApp for each transaction. This process involved copy-pasting order details and following up with customers who didn’t respond promptly. As a result:

• The merchant spent over 7 hours per week on messaging alone.
• The process was error-prone and time-consuming.
• Late or missed confirmations impacted fulfillment speed.

Our Solution

We implemented a no-code automation workflow using:

• n8n (workflow orchestration)
• WooCommerce REST API (order events)
• WhatsApp Cloud API (messaging)
• Google Sheets (order tracking)

This system automated the full order confirmation lifecycle without the need for additional plugins or custom development.

Workflow Overview

1. Real-Time Order Detection

• The system listens for new order updates via the WooCommerce API.

2. Automated WhatsApp Engagement

• A WhatsApp Business API template is sent automatically after each order, offering three options: Confirm, Edit, or Cancel.

3. Smart Routing Based on User Action